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Customer Support
Clear Communication: Phone support representatives must be able to effectively communicate with customers over the phone. At Expanded, a customer support includes speaking clearly, selecting the right tone, and actively listening to the customer’s concerns.
Problem-Solving Skills: Phone support representatives must have strong problem-solving skills to identify and resolve customer issues efficiently.
At Expanded, the support team is always able to think on their feet, analyze situations, and offer appropriate solutions.
Patience and Empathy: Dealing with frustrated or upset customers is part of the job, so phone support representatives must remain calm and patient throughout the interaction. At Expanded, showing empathy and understanding customers is a natural habit which helps to build rapport and improve customer satisfaction.
High Quality Qualification
Lead Generation
At Expanded, we offer a wide range of services, including outbound calling campaigns, lead generation, appointment setting, customer surveys, sales training and market research. With meticulous attention to detail and a customer-centric approach, we ensure everyone that our services align with our clients’ brand standards, values, and most importantly, their needs on a daily basis.
We recognize the importance of delivering exceptional customer experiences. Our well-trained and courteous team members undergo extensive training to ensure they possess the skills and knowledge necessary to represent our clients professionally and build positive relationships with potential customers. We strive to provide a personalized approach, tailoring our conversations and messaging to address the specific needs and preferences of each target audience.
Contact us today and let's discuss how Expanded can be your reliable partner in success!
Whether you’re a small business, a large corporation, or a government entity, we have the capacity and expertise to handle your unique demands. Our efficient outsourcing network allows us to promptly deliver the services, ensuring minimal downtime and maximum efficiency for your business.